The EU Artificial Intelligence Act (Regulation (EU) 2024/1689, the “AI Act”) sets rules for AI systems in the EU. Here we briefly explain how it applies to fjuu.
1. Roles
fjuu is an AI system within the meaning of Article 3(1). FJUU d.o.o. is its provider. A business that uses fjuu on its phone number is the deployer.
2. Risk level
fjuu answers and makes phone calls, answers questions about the business, takes orders and books appointments. It does not use any of the prohibited practices in Article 5 (e.g. manipulation, social scoring or emotion recognition).
It does not decide on employment, education, credit, insurance or access to public services, and it is not intended for classifying emergency calls or triaging patients. In our assessment it is therefore not a high-risk system under Article 6 and Annex III. The main obligations that apply are transparency (Article 50) and AI literacy (Article 4).
3. Transparency towards callers
The assistant never pretends to be human. When asked whether they are talking to artificial intelligence, it always answers truthfully that it is an AI assistant.
A business can also include an announcement in the greeting that calls are answered by an AI assistant, so the caller knows from the start of the conversation.
4. Human oversight
The assistant does not make decisions with legal or similarly significant effects on the caller. Every call, with its transcript and summary, is visible in the business’s dashboard, so the business can check what was agreed and step in when needed. Where agreed, the assistant transfers the call to a member of staff.
5. AI literacy
During setup we go through with the business how the assistant works, what tasks it handles, where its limits are and how to review calls in the dashboard. The FJUU team knows how the system works and the rules that apply to it.
6. Personal data
How we process personal data is explained in our privacy policy.
7. Questions and changes
Write to [email protected]. We will update this page as new AI Act guidelines and standards are published; the version published on this page always applies.